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Terms and conditions

Enrollment and Payment Terms Open Registrations

Article 1. Definitions:

Supplier: ProQua B.V.
Client: natural or legal person entering into the agreement to purchase (a) ProQua B.V. training program(s).
Student: natural person participating in the training program.

Article 2. Registration:

Clients may register for ProQua B.V. training programs by:
Completing, signing and returning, either by mail or by post, the registration form;
Contacting ProQua B.V. by telephone, upon which the student will receive confirmation in writing from ProQua B.V., which is to be signed by the student and to be returned immediately.

Article 3. Registration options:

ProQua B.V. provides for the following registration options:
Prepayment registration for complete training program
Registration and payment per part as shown/ stated in our price list

Article 4. Confirmation

ProQua B.V. shall provide confirmation in writing of each registration.

Article 5. Invoicing and payment

Upon registration as defined in Article 2, ProQua B.V. shall invoice its client as follows:

  1. Clients opting for prepayment registration for complete training program shall receive an invoice for the total amount due upon registration.
  2. Clients opting for registration and payment per part shall receive an invoice for the amount due for each part as stated in our price list.
  3. All payments must have been submitted within a period of 14 days following the invoice date.
  4. If no payment has been submitted within the period defined in Article 5, Section 3, the client shall owe the legally defined interest as of the 14-day period expiration date.
  5. Immediately upon ProQua B.V. submitting a claim against its client, all costs incurred, legal as well as other (claims) related costs, shall be paid for by the client.
  6. Failure to submit the training program payment as defined in Article 5, Section 3, shall result in student exclusion from program.
  7. By not attending meetings and exams, the financial obligation towards ProQua B.V. does not expire.
  8. If payment is not made on time, the student may be denied access to the meetings and exams of ProQua B.V. .

Article 6. Cancellation by the client

  1. Clients may submit cancellation notice only in writing. The date of the postmark or email is decisive for the cancellation. Proof of the cancellation is the written confirmation from ProQua B.V.. Starting date of the course serves as the starting point for the cancellation
  2. Cancellation notices received up to 4 weeks prior to the beginning of the program or part shall result in refund of client’s payment minus € 50,00 (not including any or all applicable Value Added Taxes/Sales Taxes) per registration
  3. Cancellation notices received between 4 and 2 weeks prior to the beginning of the program or part shall result in a credit/ refund of 50% of the training program price and 80% of non- delivered exam and textbooks prices.
  4. Cancellation notices received between 2 weeks prior to and the beginning of the program or module shall result in a credit of 80% of the value of non-delivered textbooks and exam participation or a similar credit towards future invoices.
  5. In the event of a cancellation after the start of the training programme or in case of non-appearance at the course, the full course fee must be paid.
  6. Without the written and express consent of ProQua B.V. it shall not be permitted to return textbooks or APICS Learning Systems
  7. If the participant has not attended the course for which he or she is registered, for a period of 3 months, this will be considered cancellation of the course.
  8. Postponement of the study is only possible through a written and motivated request to ProQua B.V.. Proof of the postponement is the written confirmation from ProQua B.V
  9. When resuming the training after postponement, ProQua B.V. reserves the right to pass on price increases and package changes to the participant.

Article 7. Student absence/substitution

Should a student be forced to forgo on program participation, the client shall only after written approval from ProQua B.V., be allowed to substitute said student by another student, provided this substitution is timely (up to 15 business days prior to the training) reported to ProQua B.V.. Client shall incur no additional cost as a result of this substitution as such.
Substitutions cannot be made after the training has started.

Article 8. Change of location or cancellation

  1. ProQua B.V. shall reserve the right to cancel a course or change course dates in the event of insufficient participation or exceptional circumstances. In addition, the course location may be changed.
  2. ProQua B.V. shall not assume any liability for costs incurred by student as a result of the change made
  3. To change the course programs during the term, for reasons of reprogramming examination requirements of external examination institutes and/or for reasons of qualitative improvement
  4. Not accepting new registrations for an already running training programme
  5. To reduce the number of meetings of a course, while the content and price remain the same.
  6. Classroom- trainings will always be conducted in accordance with the latest Dutch health and safety guidelines. If the training is unable to be held in person, it will be postponed or, if possible, held online.

Article 9. Liability

ProQua B.V. does not assume liability for damages, caused by, or incurred in conjunction with: participation in the training program, cancellation by ProQua B.V., its employees or other individuals rendering services to the Supplier, unless ProQua B.V. can be proven to have caused these damages by deliberate intent or gross negligence.

Article 10. Copyright

All training materials delivered to the client become his property. Copyright for training materials and other materials delivered for training purposes remains with ProQua B.V. No data or parts of said materials may be published or reproduced in any form or by any means without prior permission in writing of ProQua B.V.

Article 11. Replacement of instructors

ProQua B.V. reserves the right to replace at any time any of the instructors whose services it has enlisted by another instructor

Article 12. Personal data

Name and address details are included in ProQua B.V. ‘s customer base and are used to keep those involved informed of our courses, training and events. Upon registration, ProQua B.V. obtains the right to use the name of the contract partner as a reference. If there is an objection to this, this can be reported in writing to ProQua B.V.

The data will not be made available to third parties without the prior consent of the Student.

Article 13. Complaints

Clients and students may submit complaints about the implementation of the training program to the directors of ProQua B.V. by means of evaluation forms submitted in the course of the program or by written correspondence to:

ProQua B.V.
Helftheuvelweg 11
5222 AV ’s-Hertogenbosch
The Netherlands

Phone 0031 (0)73 – 6218548
Email: office@proqua.nl